Refund policy

Last updated: October 11, 2026

Each Field + Bee candle is hand-poured with care in small batches. Because scent is deeply personal, and to protect the integrity and safety of our products, purchases are final sale, subject to the product-problem remedies below and your rights under applicable law.

We do not accept returns or exchanges for a change of mind or scent preference, including unused or unopened products. If you would like guidance before ordering, email rachel@fieldandbee.com. We are happy to help you choose.

Damaged incorrect or defective items

If your order arrives damaged, incorrect, or defective, please email rachel@fieldandbee.com within seven days of delivery. Include your order number, a description of the issue, and photos of the item and packaging if available. Keep the item and packaging until we advise you. Do not use a damaged vessel or a product that is not performing safely.

For a confirmed damaged, incorrect, or defective item, we will arrange a replacement or refund as appropriate. Field + Bee will cover any required return shipping for these issues. Please contact us before returning an item. Approved refunds are issued promptly to the original payment method where possible; your bank or payment provider may need additional time to post the credit.

The seven-day reporting request helps us resolve delivery issues promptly. It does not remove rights or remedies provided by applicable law, including those relating to a defect discovered later. Shipment-delay cancellations and refunds are addressed in our Shipping Policy.